At Serene Holiday Homes, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details: Name, contact number, email address, nationality, and ID details (passport, Emirates ID, etc.).
  • Booking Information: Details related to reservations, payments, and stays at our rental apartments.
  • Property Management Information: If you list a property with us, we collect ownership details, property specifications, and service preferences.
  • Payment Information: Credit/debit card details, billing addresses, and transaction history.
  • Technical Information: IP addresses, browser types, device details, and website usage data.
  • Communication Data: Customer inquiries, reviews, and service requests.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To manage and facilitate property rentals and bookings.
  • To process payments and issue invoices.
  • To provide property management services, including furnishing, décor, and cleaning.
  • To improve our services and website functionality.
  • To send important updates, offers, and marketing communications (you may opt-out anytime).
  • To comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We may share your personal data in the following circumstances:

  • Service Providers: With third-party vendors assisting in payment processing, cleaning, furnishing, and maintenance.
  • Legal Authorities: If required by law or for regulatory compliance.
  • Business Partners: If you request additional services such as insurance or extended property management.
  • Marketing Partners: With your consent, for promotional purposes.

4. Data Protection and Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system is 100% secure, so we advise caution when sharing personal details online.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience, track website performance, and provide targeted advertisements. You can modify your browser settings to refuse cookies, though this may affect site functionality.

6. Your Rights

  • You have the right to:
  • Access the personal data we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing communications.
  • Object to certain data processing activities.

To exercise your rights, contact us at [[email protected]].

7. Retention of Information

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Serene Holiday Homes

Phone: [+971 524 479 123]

Email: [[email protected]]

By using our website and services, you agree to the terms outlined in this Privacy Policy.